Flylish

FAQ and contact

Check the answers below first. If you don't find what you need, email us with questions, suggestions or bugs.
General questions support@flylish.com. We usually reply within 5 working days
Privacy and your data privacy@flylish.com. See, correct or delete your data

When you write, it helps to tell us which version you use (phone, browser extension, Windows, Mac or reader), your system version and what happened. A screenshot helps too.

About Flylish

Who is Flylish for? Chinese speakers who deal with English at work, in daily life or while learning. The apps and their explanations are in Simplified Chinese.

Can I use it now? Not yet. The apps are still being built and tested, and we'd rather not promise a date we can't keep. As soon as they launch, we'll announce it on this website.

Does it cost anything? There will be a free version. Prices, and what the free version includes, will be announced at launch.

How is it different from a translation app or ChatGPT? It's right where you're reading the English: select it, take a screenshot or snap a photo and ask, and it explains what the text means in that sentence and situation, with no copying into another app. On your phone and on Windows, it can also fix your emails and help you find the right thing to say. If you want to learn, you can save what you look up and review it.

Is it safe to use with work emails and documents? In Everyday mode, the text you select isn't saved to your word list. It's sent to our servers and to Anthropic, an AI company in the USA, to produce your answer; Anthropic doesn't use it to train its models and normally deletes it within 30 days. Screenshots on your computer never leave it. See the Privacy Policy for details. If your employer has rules about outside tools, follow them.

Can I use it without learning vocabulary? Yes. In Everyday mode, Flylish is just a handy tool: look something up and move on, with no saving and no reviews. Turn on Learning mode whenever you want to learn.

What questions will it answer? Anything about English: how to say something, what it means, how two words differ, grammar and usage. You can also ask what the English in front of you wants you to do and the rules behind it, such as what the times on a parking sign mean or how to read the date on a supermarket label. It politely declines questions that aren't about English, and it doesn't give personal medical, legal or financial advice.

Where is my data stored? Your account and what you save are stored on servers in Sydney, Australia, not in mainland China. When you use AI features, the text you send goes to Anthropic, an AI company in the USA, to produce the answer, without your account details.

Can I use it in mainland China? Yes. Our servers are outside China, so speed depends on your connection. You need the phone app to sign up, though; where people in mainland China can download it will be announced at launch.

Account, subscriptions and refunds

How do I sign up? For now, sign up in the phone app. If you sign up with email, use the same email and password to sign in to the other versions. If you sign up with Apple or Google, you can only use the phone app for now.

I forgot my password On the sign-in screen of the phone app, tap "Forgot password?" and reset it with a code sent to your email. The other versions don't have password reset yet, so please reset it in the phone app.

Will my word list follow me to a new phone or computer? Yes. Everything you save in Learning mode is in your account. Sign in with the same account and it's there.

Where do I switch between Everyday and Learning mode?

  • Phone app: Me → How you use Flylish
  • Windows: Settings → How you use Flylish
  • Browser extension: click the Flylish icon in the toolbar and switch in the panel that opens

How do I cancel a subscription?

  • iPhone: Settings → your name → Subscriptions → Flylish. See also Apple's instructions.
  • Android: open Google Play → your profile picture → Payments & subscriptions → Subscriptions → Flylish. See also Google's instructions.

How do I get a refund?

How do I delete my account? See Delete account.